Datamax-oneil ANDES 3 User Guide Manual de usuario descargar pdf (Pagina 26)

4.6 Troubleshooting

Problem Action

Does not feed paper or has a paper jam.

 Remove any jammed supply

 Reload paper supply.

Does not print

 Check or replace the printer’s battery

 Make sure the paper supply is loaded correctly, not

backwards.

 Verify communication between the host device and

the printer by disconnecting the communication

cable and performing a printer self test.

Light printing

 Check or recharge the battery

 Adjust the print contrast through print application.

Voids in printing

 Clean the print head following the cleaning.

Instruction listed in Section 4.1

Red (Error) LED on

 Check that paper roll is not out and paper door is

closed.

 Error reading MCR.

 After extended printing, print head may be hot;

printer will pause before resuming printing.

If the problem is not identified by following the above trouble shooting guide, contact

Datamax-O’Neil Technical Support. Support numbers and Email addresses are listed at

Section 6

of this manual.

Other than routine cleaning and other maintenance described in Section 4, the

printer is not intended to be serviced by the user. It must be returned to an

Authorized Service Center. Under no circumstances should the user attempt to

take the printer apart.

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Datamax-oneil ANDES 3 User Guide Manual de usuario Pagina 26